Privacy Practices page

Notice of Privacy Practices

Notice to Consumer or Guardian Regarding Protected Health Information

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.


The employees, interns, and volunteers of OE Enterprises (OE) consider all information that is provided during the screening, admission, and treatment/habilitation process confidential. The disclosure of protected health information will be governed by North Carolina General Statute 122C, federal law regarding substance abuse records 42 CFR Part 2, and the Health Insurance Portability and Accountability Act of 1996, as well as any other applicable federal or state laws.

Exchange and use of protected health information between OE staff and other agencies such as LME, VR, and local medical facilities for the purpose of treatment, payment, or healthcare operations will be permitted and based on “need to know” guidelines, and positional authority.

  • For example, your psychiatrist and therapist would be expected to discuss your progress on a routine basis. Your medical record may be pulled for review by the Quality Improvement department in preparation for an audit or for internal review.

Disclosure of protected health information outside of OE is permitted when you or your legal representative signs a written authorization, or gives verbal authorization in an emergency situation. Any authorization for disclosure may be revoked at any time, except to the extent that action has been taken in reliance on it.

You have the right to request restriction of the disclosure of your health information, except when OE is required to do so. Under the following specific conditions, disclosure of information outside of OE is permitted and/or required by law and professional ethics without your specific authorization:

  • When there is a medical or psychiatric emergency involving your health or safety or the safety of others.
  • When OE is required by law to report instances of neglect or abuse of a child or disabled adult.
  • When OE is responding to a court order or participating in a commitment proceeding.
  • When OE is required by North Carolina Administrative Code to disclose physician information due to an incident, which would cause health risk to other persons.
  • When OE authorizes research for the purpose of program planning and evaluation of services through the use of statistical information that cannot be linked to any individual.

You also have other rights related to the use and disclosure of health information in your medical record. These would include:

  • the right to request that your medical record be designated as a “secure” file;
  • the right to inspect and request a copy your medical record;
  • the right to request amendment of any section of your medical record;
  • to right to receive an accounting of disclosures that have occurred with your medical record.

OE may mail information to you regarding appointment reminders, billing information, or other information about treatment alternatives, or services that might be of interest to you. If you do not wish to receive mailings from OE please notify your local provider.

Each disclosure of protected health information will be documented in the medical record. You have the right to request an accounting of these disclosures. OE uses computerized records to meet statistical, financial, and medical record requirements. OE will comply with expected norms for security of electronic records and will make every effort to secure any identifying information that is transmitted outside of the organization.

OE reserves the right to change this notice and to make the new notice effective for all protected health information that is maintained in hard copy or electronic format. Revisions to the NOTICE OF PRIVACY PRACTICES will be made available to each consumer.

OE recognizes the importance of confidentiality, and your right to be fully informed of all regulations regarding protected health information. If you feel that your privacy rights have been violated you may contact your Program Services Manager or Site Director at your local OE office, or the Executive Director, the President of OE, or the Board of Directors of OE at (919) 732-8124.

You may contact Cardinal Innovations MCO-Alamance,Caswell Region 1-888-543-1444, Orange Person Chatham Region 1-800-233-6834 or Alliance Behavioral Healthcare MCO Durham, Wake, Cumberland and Johnston Counties 1-800-510-9132 or Partners MCO Burke, Catawba, Cleveland, Gaston, Iredell, Lincoln, Surry and Yadkin Counties 1-877-864-1454 or Sandhills MCO Anson, Guilford, Harnett, Hoke, Lee, Montgomery, Randolph, Richmond Counties 1-800-256-2452 to file a complaint. Or you may contact the Secretary of the North Carolina Department of Health & Human Services, 2201 Mail Service Center, Raleigh, North Carolina 27699-2001, or 919-733-4534; or the U.S. Secretary of Health & Human Services, 200 Independence Avenue SW, Washington, DC 20201, or 1-877-696-6775.

Provision of services will not be affected by the filing of any complaint.

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